Complaints Procedure

All levels of complaints are taken seriously by Drapers' Multi-Academy Trust and the schools involved.

If you are considering making a complaint, there are both formal and informal processes, depending on the severity and nature of the complaint. 

We would encourage anyone making a complaint to in the first instance follow the informal route, by raising your concern with your child’s Class Teacher or a member of the Senior Leadership Team at the school, as outlined in the Complaints Policy.

If you wish to make a formal complaint, this should be made in writing to the Principal. The Principal will then follow the procedures as laid out in the Complaints Policy.

Please see our Policies and Important Documents page for our Complaints Policy.

Pyrgo Policies page